Legal Notice

By placing an order or submitting a purchase order to Iron Works of Ohio, Inc., customer indicates an understanding of all Iron Works of Ohio, Inc. policies, terms and conditions.

Iron Works of Ohio cannot be responsible for how the customer chooses to use these products. Iron Works of Ohio, Inc., our employees or subsidiaries will not be liable for any kind of damages from using this site or our products including, but not limited to, direct, indirect, incidental, punitive and consequential damages.

Iron Works of Ohio, Inc. reserves the right to, at any time, make changes to our site, including the following: pricing, product information and customer service policies, terms and conditions.

If you have any questions regarding the above information, please feel free to contact us at 513-705-9625 or at metalfab@ironworksofohio.com.

Payment Methods

Privacy

Your credit card is used by Iron Works of Ohio, Inc. only to process your order. Your information is not sold or given to anyone for any reason. Your privacy and security is very important to us.

Credit Cards

We accept Visa, MasterCard, American Express and Discover. Your account will not be charged until we are ready to ship your order. You will be notified when your account is charged, the shipping date is established, and the carrier’s phone number is supplied.

Check or Money Order

Items from Iron Works of Ohio, Inc. may be purchased from our site by check or money orders. To order, please copy our order form and complete all information. Include your check or money order made payable to Iron Works of Ohio, Inc. for cost of item(s), as well as shipping. Once the check has cleared your bank, your item(s) will be shipped to you.

If you have any questions regarding the above ordering procedures, please feel free to contact us at 513-705-9625 or at metalfab@ironworksofohio.com.

Purchase Orders

Iron Works of Ohio, Inc. will accept purchase orders if the following information is included:

· Item Number(s)

· Quantity of Each Item

· Description of Each Item

· Color of Each Item

· Billing and Ship To Information

· Four Credit References and Bank Information

Please print a copy of our order form and mail or fax the information to the following address:

Iron Works of Ohio, Inc.

2904 Cincinnati-Dayton Rd.

Middletown, Ohio 45044 USA

FAX – 513-705-9624

Please allow 7-10 working days to process.

International Orders

Although Iron Works of Ohio, Inc. will ship to most foreign countries, we reserve the right to reject any international order due to product restrictions or issues concerning customs. It is the responsibility of the customer to ensure the foreign legality of any product ordered from Iron Works of Ohio, Inc. before ordering.

If you have any questions regarding the above ordering procedures, please feel free to contact us at 513-705-9625 or at metalfab@ironworksofohio.com.

Returns

At Iron Works of Ohio, Inc., we want you to be completely satisfied with your purchase; however, if for any reason you must return any items, please follow these return procedures.

Please contact us within 14 days of receipt of product to obtain a return authorization number (RAN). Authorized returns must be received at Iron Works of Ohio, Inc. within 10 business days after issue date of authorization. Product must be in its original packaging with clearly marked AUTHORIZED RETURN and RAN on carton. Return shipping costs are not the responsibility of Iron Works of Ohio, Inc.

After product inspection, a 10% restocking fee will be deducted from your refund. If product is not found to be in new condition, a refurbish cost may also need to be deducted from your refund.

All customs or duty taxes for products shipped outside the USA shall be the customer’s responsibility. Any shipments returned to the shipper, for any reason, will also be the customer’s responsibility – including any shipping and customs fees.

We, at Iron Works of Ohio, Inc., pride ourselves on our customer satisfaction and high-quality products. If you have any questions regarding the above return procedures, please feel free to contact us at 513-705-9625 or at metalfab@ironworksofohio.com. We are happy to help!

Order Cancellation

If you wish to cancel your order, you must contact us within five working days after the date of order at metalfab@ironworksofohio.com. Please include your name and order number for faster processing. Orders may also be canceled by calling Iron Works of Ohio, Inc.’s sales department at 1-888-459-8909.

For orders canceled after they have been shipped, customer will be responsible for all shipping costs.

Motor Freight

Due to the size or weight of some of our items, they must be shipped by motor freight. Most freight companies usually cannot make residential and home deliveries due to the size of their trucks. It is then the customer’s responsibility to make arrangements with the carrier to pick up the order.

When we confirm your order, you will find the carrier’s name and toll-free number to make such arrangements. If you would like optional home delivery, the same carrier can provide such pricing. The cost of this service is the responsibility of the customer.

Damaged Products

Please thoroughly inspect all merchandise delivered by any carrier for damage incurred during shipping. Such inspection should occur immediately as most carriers will only allow 24 hours after delivery to report any damage to contents. Any damage found needs to be noted on the bill of lading or any shipping document signed by customer at time of delivery. Customers must also call Iron Works of Ohio, Inc. sales department at 1-888-459-8909 to report any damage. If damage is not reported in this manner, customer will be liable for damages.

Lost Shipments

If your shipment is not received seven days after shipping date stated on the e-mailed confirmation, please notify Iron Works of Ohio, Inc. sales department at 1-888-459-8909 or at metalfab@ironworksofohio.com to track this delivery. You will be notified results.